In my role as Project Manager at Gavbiz Ltd—serving as the Product Manager for this project—I led the design and development of our new B2B Ordering Platform. This solution has automated our order capturing process, greatly enhancing client relations and operational efficiency.

Project Steps:

1. Planning:
   I evaluated market needs and sketched a vision for a dynamic ordering experience.
2. Roadmap & Backlog:
   I created a detailed product roadmap, backlog, and feature list with acceptance criteria to align with our business goals.
3. Collaboration:
   I partnered with a third-party technical team to bring our vision to life.
4. Implementation & Integration:
   Key features were built, including custom pricing, volume-based deals, real-time stock (via OrderWise API), and automatic order submission. Also, integration with Bitrix24 CRM enabled automated support ticketing.
5. Testing & Launch:
   I managed thorough testing and user acceptance, rolling out personalized account credentials to existing customers.
6. Post-Launch Analysis:
   A customer satisfaction survey showed a 57% improvement in our order capturing process.

Key Features:

• Custom Pricing & Volume Deals: Tailored pricing and “X + Y free” promotions.
• Comprehensive Profiles: Detailed company profiles with multiple branches and delivery addresses.
• Smart Suggestions & Promotions: Pop-up recommendations and a dedicated promotions page.
• Real-Time Stock & Seamless Processing: Live stock updates from OrderWise and automatic order submission.
• Automated Notifications: Immediate order acknowledgements, account balance insights, credit alerts, and financial notifications.
• Integrated Support: A ticketing system in Bitrix24 CRM automatically assigns issues with resolution deadlines.

Key Takeaways:

• Efficiency Gains: Automation has significantly reduced processing time, freeing up resources.
• Enhanced Accuracy: Digital processing virtually eliminates data entry errors.
• Improved Satisfaction: Our post-launch survey recorded a 57% boost in satisfaction.
• Smooth Integration: Combining OrderWise and Bitrix24 has streamlined our workflow.

This project demonstrates how digital transformation can reshape client relations and operations. If you’ve worked on similar initiatives or have insights to share about B2B platforms, I’d love to connect and exchange ideas.