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Welcome to a world of limitless possibilities, where the journey is as exhilarating as the destination, and where every moment is an opportunity to make your mark.

  • Delegating vs. Dumping: Where Do You Draw the Line?

    A few weeks ago, I found myself caught in the middle of a classic workplace trap. We had to double-check the special pricing lists assigned to our VIP customers.It wasn’t a large list of customers, maybe around 10% of our base, but these were high-value clients with long-standing relationships, and mistakes on their pricing could…

  • What Happens to Good Employees?

    What Happens to Good Employees? About three months ago, my manager went on holiday and I had to step into his role. I always assumed his responsibilities were straightforward. But once I was in his position, I noticed something surprising: there were so many small daily tasks he took care of that seemed insignificant, yet…

  • If You Don’t Know, Always Ask. Don’t Assume.

    Assumptions are the quiet killers of efficiency. A recent situation reminded me how dangerous it can be not to ask questions and just rely on what we think we know. In our business, we manage 750+ SKUs, grouped by availability:✅ Over 600 SKUs: Available with a 2-week notice🕒 68 SKUs: Available with 3-month notice⏳ 90…

  • Leadership on the Floor: Lessons from a Breakdown!

    A few days ago, we had a challenging moment in our warehouse. A disfigured pallet during transport broke during offloading and damaged some boxes. On top of that, there were a couple of other issues with the same delivery that caused stress and frustration among the team. The situation required calmness, clarity, and coordination. But…

  • You can’t manage what you can’t measure!

    A while ago, I was rolling out a new feature in our CRM, one of those new AI-powered tools that records and transcribes calls, pulling out key subjects and client details automatically. A brilliant feature that saves time and improves documentation accuracy. The catch? It cost an extra £450 a year.When I brought this up…

  • Launching a Series to Share Knowledge and Experience: Let’s Learn Together!

    I’m excited to kick off a new series of posts where I’ll be sharing some of the projects I’ve been working on and the lessons I’ve learned along the way. These posts will cover everything from warehouse digitization to e-commerce strategies, and much more. As someone who thrives on continuous learning, I’m aiming to both…

  • Transforming Warehouse Operations: Digitalizing the Goods In Process with OrderWise

    To improve efficiency in our warehouse operations, I have changed our Goods In process from a manual, paper-based system to a fully digital process using OrderWise and handheld scanners. This transformation has reduced processing time, eliminated human errors, and made stock updates faster and more accurate. The Challenge Previously, every stock delivery had to be…

  • Streamlining Communication: Developing Efficient Processes for Designing and Dispatching Promotional Email Campaigns

    In a fast-paced B2B environment, ensuring that our promotions align with sales trends is critical for sustained growth. To tackle this, I developed an automated process that analyzes sales data, forecasts demand, and generates targeted promotions—transforming how we detect and respond to sales fluctuations. 📌 The Challenge Before implementing this system, identifying products with declining…

  • Strategic Planning in Action: Crafting Our 2025 Marketing Calendar and Promotional Roadmap

    Marketing without a clear strategic plan can feel like throwing darts in the dark. To ensure our promotions are well-structured, targeted, and data-driven, I led the development of our 2025 marketing calendar and promotional roadmap—aligning campaigns with business goals and customer segmentation for maximum impact. Project Overview & Key Steps 🔹 Defining Promotions & Target…

  • Seamless Integration: Implementing Bitrix24 CRM with OrderWise ERP for Enhanced Team Collaboration

    In any fast-growing business, managing customer relationships efficiently is critical. However, when I joined Gavbiz, there was no CRM system in place—customer data, communications, and order processes were scattered across different platforms, making collaboration challenging. To address this, I led the implementation of Bitrix24 CRM, fully integrating it with OrderWise ERP to streamline our customer…